Yelp
Search
Resources and offers
Recent comments
First Reference Products and Services
Authors
- Adam Gorley (132)
- Apolone Gentles, JD, CPA,CGA, FCCA, Bsc (Hons) (64)
- Colin Braithwaite (25)
- Cristina Lavecchia, Editor (9)
- Drache Aptowitzer LLP (77)
- Ethics &Compliance Matters ™, Navex Global ® (38)
- Fred Stewart, Copywriter and researcher (2)
- Hexigent Consulting Inc. (2)
- Jeffrey Sherman (31)
- Lauren Bride (3)
- Maanit Zemel (41)
- McCarthy Tétrault LLP (140)
- Miralaw Inc. (2)
- Nikoleta & Associates (9)
- Norman D. Marks, CPA, CRMA (139)
- Occasional Contributors (479)
- Ron Richard (17)
- Sandy Boucher, Senior Investigator at Grant Thornton LLP (2)
- Yosie Saint-Cyr, LL.B., Managing Editor (45)
- Zach Aysan Venn (2)
Connect with us
Archives
Categories
Environmental Issues (52)
Finance and Accounting (827)
Accounts payable and receivable (76)
Payroll and Personnel Management (159)
Income Tax Planning / Tax Schedules / Remittances (78)
Financial Compliance / Planning / Management (283)
Records Management and Retention (134)
Government Budget, Throne Speech and Plans (57)
Accounting Systems and Controls (219)
Budgeting and Auditing (99)
Corporate Governance (603)
Announcements and Administration (22)
Not for Profit (326)
Charities (141)
Board of Directors, Process and Responsibilities (110)
Advocacy and Public Policy (23)
Financial Management (90)
Corporate Administration and Legal Matters (163)
Volunteers and Employee Relations (68)
IT, Privacy and Security (527)
Systems Acquisition, Maintenance and Disposal (57)
Software Acquisition, Implementation and Maintenance (65)
Systems and Data Management (175)
Network, Systems and Data Security (194)
Backup and Disaster Planning (116)
Mobile Device Management (72)
Privacy Compliance and Management (215)
Web design and Management (55)
Uncategorized (18)
Business and Legal Issues (995)
Sales, Marketing and Operations (497)
Accessibility Standards (15)
Fraud and Corruption (145)
Corporate Administration (380)
E-Commerce (159)
Leadership and Management (419)
Intellectual Property, IP (97)
Anti-spam, Do-not-Call (64)
Social Media/Social Networking (81)
Competition (153)
Cyberlaw, Internet Law (92)
Defamation (16)
Insurance (10)
Yelp! – How do I deal with negative online reviews?
October 19, 2015 Maanit Zemel Business and Legal Issues, Competition, Corporate Administration, E-Commerce, Intellectual Property, IP, IT, Privacy and Security, Leadership and Management, Sales, Marketing and Operations, Web design and Management
Every business knows that online reviews matter. They are today’s equivalent of “word of mouth”. It is to be expected that most businesses will, at some point, receive negative reviews online. After all, unhappy consumers tend to want to share their negative experience with the world. Those negative reviews may have a great impact on the business’ financial success or failure.
anonymous reviewer, business is a target of negative reviews, consumer complaints, consumers, defamation, defamatory comments, negative online reviews, Online reviews, PR, Public relations, Tripadvisor, website, websites liable for defamation, Yelp