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Yelp! – How do I deal with negative online reviews?
October 19, 2015 Maanit Zemel Business and Legal Issues, Competition, Corporate Administration, E-Commerce, Intellectual Property, IP, IT, Privacy and Security, Leadership and Management, Sales, Marketing and Operations, Web design and Management
Every business knows that online reviews matter. They are today’s equivalent of “word of mouth”. It is to be expected that most businesses will, at some point, receive negative reviews online. After all, unhappy consumers tend to want to share their negative experience with the world. Those negative reviews may have a great impact on the business’ financial success or failure.
anonymous reviewer, business is a target of negative reviews, consumer complaints, consumers, defamation, defamatory comments, negative online reviews, Online reviews, PR, Public relations, Tripadvisor, website, websites liable for defamation, Yelp