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Recent enforcement activities involving the National Do Not Call Registry

do not call registryThe Canadian Radio-television and Telecommunications Commission (CRTC) has been vigorously pursuing violations of the National Do Not Call (DNCL) Rules, which are a component of the Unsolicited Telecommunications Rules (UTR). The UTRs encompass the National Do Not Call (DNCL) Rules, Telemarketing Rules and Automatic Dialing-Announcing Device (ADAD) Rules.

Here are a few violations identified by the CRTC as part of its 2015 enforcement activities:

  • A company paid a penalty of $30,000 because it made calls to numbers that should have been on its internal do not call list, and while using a version of the National DNCL that was older than 31 days.
  • A company made calls to numbers listed on the National DNCL during a period when it was not registered with or subscribed to the National DNCL. In addition to a $20,000 administrative monetary penalty, the company agreed to implement a compliance program.
  • A company paid a $32,500 administrative monetary penalty for making calls:
    • outside of permissible calling hours
    • to phone numbers in area codes for which it did not have a subscription
    • to phone numbers on the National DNCL
  • A duct cleaning company paid $23,000 for violations including the failure of a telemarketer making calls on its behalf, to display an originating number or a number where the telemarketer could be reached.

Finance-Accounting-Policy-Pro-print-software-manual-180pxFor more information on how to manage the risk of failure to comply and avoid penalties and fines under the National Do Not Call rules, check out the commentary and sample policy in Finance and Accounting PolicyPro.

Apolone Gentles, JD, CPA,CGA, FCCA, Bsc (Hons)

Apolone Gentles is a CPA,CGA and Ontario lawyer and editor with over 20 years of business experience. Apolone is leveraging 20 years of business and accounting experience to build a commercial litigation practice with an emphasis on construction law. She has held senior leadership roles in non-profit organizations, leading finance, human resources, information technology and facilities teams. She has also held senior roles in audit and assurance services at a “Big Four” audit firm. Apolone has also lectured in Auditing, Economics and Business at post-secondary schools. Read more here

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