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Inside Internal Controls

News and discussion on implementing risk management

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My website allows users to post comments – can I be liable for defamation?

If you host a website that allows the public to post comments, you may be surprised to find out that you may sued if a stranger posts defamatory comments on it.

 

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Yelp! – How do I deal with negative online reviews?

Every business knows that online reviews matter. They are today’s equivalent of “word of mouth”. It is to be expected that most businesses will, at some point, receive negative reviews online. After all, unhappy consumers tend to want to share their negative experience with the world. Those negative reviews may have a great impact on the business’ financial success or failure.

 

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No copyright and trade-mark rights in most metatags

This case is the most recent in a small line of cases concerning the intellectual property implications, or lack thereof, in using website metatags formulated based on a competitor’s website or trade-marks. While the Court’s findings are fact specific, many aspects of the decision may make it difficult for brand owners to assert rights where they find that their trade-marks or trade-names have been used as metatags in a third party competitor’s website.

 

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Primacy of purpose is the most important factor in the effectiveness of a corporate website

When it comes to websites focus on the objective you want to achieve, achieve the hell out of it, and punt on all the rest. Once you lock in on what you want your website to achieve it will become a vastly more important resource to your business.

 

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Dear Mr. / Mrs. Doe – Please pay up!

What do you do if an anonymous blogger has defamed you online? The first thing you do is…

 

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