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Inside Internal Controls

News and discussion on implementing risk management

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Small to medium size businesses

Thinking about customer relationship management

CRM

The concept of customer relationship management (CRM) has long-existed before it was given a designation. In fact, it is a not-so-new buzzword that sounds wonderful, but is actually very hard to implement. What CRM refers to is a kind of cross-functional business strategy that allows organizations to learn more about their customers.

 

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Where to obtain IFRS for SMEs materials

In case your 2010 year-end tasks haven’t flowed over into the new year, you might want to know where to find relevant International Financial Reporting Standards (IFRS) documents. Remember, public enterprises must make the change from their current practices to IFRS by January 1, 2011. Private organizations that choose to adopt IFRS must switch by 2012.

 

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