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Inside Internal Controls

News and discussion on implementing risk management

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small and medium enterprises

Thinking about customer relationship management

CRM

The concept of customer relationship management (CRM) has long-existed before it was given a designation. In fact, it is a not-so-new buzzword that sounds wonderful, but is actually very hard to implement. What CRM refers to is a kind of cross-functional business strategy that allows organizations to learn more about their customers.

 

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Accountants call for national entrepreneurship strategy

Canadians are pretty good at creating businesses that last, according to a new study by the Chartered General Accountants’ Association of Canada. Around 85 percent of new Canadian businesses survive for a year, 62 percent make it at least three years and 51 percent are still going after five years. The Business Development Bank of Canada puts this last number above 66 percent.

 

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Election fever! Who’s got it?

It’s that exciting time again, when somewhat more than half of Canadians over 18 will come together to select the people who will govern us until the next impassable crisis of parliamentary confidence. For some, it’s a celebratory time when we Canadians demonstrate our democratic will. For others, it’s a cynical time (I know: how can it be?) when incumbents and hopefuls tell us what we want to hear just to win their seats in Ottawa and their cushy benefits.

 

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Where to obtain IFRS for SMEs materials

In case your 2010 year-end tasks haven’t flowed over into the new year, you might want to know where to find relevant International Financial Reporting Standards (IFRS) documents. Remember, public enterprises must make the change from their current practices to IFRS by January 1, 2011. Private organizations that choose to adopt IFRS must switch by 2012.

 

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Do you need an IT business and implementation strategy?

You already know how important information technology is to your business. You’ve got a website that pushes your brand and maybe even sells your products; you’ve got an internal network that connects all of your employees to each other and the documents they need; you’ve got company email to manage, and maybe a bunch of cellphones and BlackBerrys to keep track of; you’ve got security cameras, passwords, log-ins and keycards; and you’ve got employee management systems covering attendance, payroll, benefits and more. If any of these fails, you’ve also got a big problem.

 

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