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News and discussion on implementing risk management

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Service management scope definition

So, here it is, September, already! Ideally you’re rested from a great summer vacation and ready to dive back into providing or improving your services, or perhaps at least to revisiting how you define the scope of them. With that in mind, let’s take a look at a new publication that may be of some help to you, ISO/IEC 20000-3:2012, which as of August 14, 2012 is now at stage 60.60 (Publication Stage, International Standard published).

 

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