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Inside Internal Controls

News and discussion on implementing risk management

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customer information

Business guidelines on how to destroy personal information

Organizations collect more and more personal data these days—from customers and employees. With all of this new data in their hands, organizations may be tempted to hold onto it without an express purpose, or they may be unsure what to do with it once it has served its original purpose.

 

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Thinking about customer relationship management

CRM

The concept of customer relationship management (CRM) has long-existed before it was given a designation. In fact, it is a not-so-new buzzword that sounds wonderful, but is actually very hard to implement. What CRM refers to is a kind of cross-functional business strategy that allows organizations to learn more about their customers.

 

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