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Inside Internal Controls

News and discussion on implementing risk management

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consumer complaints

Yelp! – How do I deal with negative online reviews?

Every business knows that online reviews matter. They are today’s equivalent of “word of mouth”. It is to be expected that most businesses will, at some point, receive negative reviews online. After all, unhappy consumers tend to want to share their negative experience with the world. Those negative reviews may have a great impact on the business’ financial success or failure.

 

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Is your mediation confidentiality clause watertight?

In Union Carbide Canada Inc. v. Bombardier Inc. [1], the Supreme Court of Canada struck a delicate balance between two key elements of mediation: settlement privilege and confidentiality.

 

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