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Inside Internal Controls

News and discussion on implementing risk management

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Lobbying

Lobbying is one form of advocacy, and refers to a paid person communicating with government employees or politicians in order to influence a government decision, legislation, policy or programs. Lobbying can be in the form of face-to-face communication, phone calls, faxes, emails, letters, or any other form of communication.

 

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Thinking about customer relationship management

CRM

The concept of customer relationship management (CRM) has long-existed before it was given a designation. In fact, it is a not-so-new buzzword that sounds wonderful, but is actually very hard to implement. What CRM refers to is a kind of cross-functional business strategy that allows organizations to learn more about their customers.

 

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