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Inside Internal Controls

News and discussion on implementing risk management

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business strategy

Thinking about customer relationship management

CRM

The concept of customer relationship management (CRM) has long-existed before it was given a designation. In fact, it is a not-so-new buzzword that sounds wonderful, but is actually very hard to implement. What CRM refers to is a kind of cross-functional business strategy that allows organizations to learn more about their customers.

 

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Is it time for directors to take responsibility for IT governance and strategy?

The International Organization for Standardization (ISO) thinks so. It has developed ISO 38500 to complement COBIT and ITIL, comparing the standards to the roof, walls and foundation of a house…

 

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Sustainable business frameworks

Recently, I wrote about the concept of shared value, a business strategy under which organizations consider the needs of their communities alongside those of their shareholders, in order to improve conditions for business (and communities where they operate) and maximize profit. What a crazy idea, right? Healthier communities mean more profitable businesses? So crazy it just might work.

 

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Renegotiating value and values – do we have a choice?

Last month I read about the death of corporate social responsibility. Now, I’ve come across the concept of “shared value”, which seems like a more thorough expression of the promise of CSR.

 

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