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Inside Internal Controls

News and discussion on implementing risk management

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2012

Thinking about customer relationship management

CRM

The concept of customer relationship management (CRM) has long-existed before it was given a designation. In fact, it is a not-so-new buzzword that sounds wonderful, but is actually very hard to implement. What CRM refers to is a kind of cross-functional business strategy that allows organizations to learn more about their customers.

 

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Harper Government announces code of conduct expansion to mobile payments

As mobile payments continue to take the economic world by storm, so too do the rules and regulations for such payments in Canada. In September, Ted Menzies, Minister of State, announced that the Code of Conduct for the Credit and Debit Card Industry in Canada will be expanded to include mobile payments. He also released a proposed Addendum to the Code for public consultation at this time.

 

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IT, an emerging global profession

it global profession

In an emerging global IT profession a major contributor in Canada and around the world is CIPS – Canada’s Association of Information Technology Professionals…

 

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The importance of internal controls when filing the annual T3010 information return

One look at the recent charity headlines should remind charities of the importance of internal controls when it comes to filing the annual T3010 information return (also known as a charity’s tax return).

 

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Protecting your business from legal risks: a brief overview

For any business owner comes the responsibility to protect your assets and the reputation of your business. As you may know, reputation is everything when it comes to generating new clientele and keeping your existing clients. The implications to a business because of false or legitimate claims can be significant and in some cases can cause it to close entirely. Protecting your business and reputation from any such claims therefore needs to be considered at the planning stage, and regularly reviewed.

 

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Do you have or need cyber risks insurance in case of a cyber attack?

A growing number of companies are investing in cyber risks insurance, which offers a degree of protection against the consequences of cyberattacks such as hacking, business disruptions and digital data breaches. Organizations are increasingly buying insurance to protect against losses from computer breaches.

 

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Upcoming changes to the Uniform Unclaimed Intangible Property Act

The Canadian government established the Unclaimed Intangible Property Actin 1989 to create legislation around reuniting people and corporations with their unclaimed property, but that statute was not proclaimed in force. The Uniform Unclaimed Intangible Property Act, which arose in 2003, was created as model for each province in Canada to use as needed to design their own legislative framework for unclaimed property law.

 

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Contract administration – beyond the handshake agreement

Unfortunately, it is not unusual for not-for-profit organizations to find they have entered into a contractual relationship that did not receive the required level of oversight, discussion and approval. Such contracts dramatically increase the risk of harm to your organization.

 

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Introducing guest blogger Adam Aptowitzer at Drache Aptowitzer LLP

It’s a pleasure to welcome Adam Aptowitzer, Drache Aptowitzer LLP as a guest blogger. Adam will be blogging on behalf of Drache Aptowitzer LLP on corporate law and Income Tax law as it applies to charities and not for profits.

 

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When a privacy policy is not enough!

Does your organization have an IT risk management program in place that draws upon various stakeholders to identify and prioritize privacy risks and related mitigations? Does your IT risk management program maintain appropriate records and provisions for access to information and privacy? And, have you implemented a privacy policy, only to find out that during internal audits there was a lack of compliance?

 

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How does your organization assess the effectiveness of internal audits?

Typically, the stewardship responsibilities of a board of directors include the identification of an organization’s principal risks, the implementation of systems to manage them, and the integrity of internal control and management information systems. Typically, an internal audit function plays a key role in assessing and reporting on these areas.

 

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Implementing electronic payments with an eye towards risk management

As we edge closer and closer to 2013, we’re seeing more people with mobile devices in their pockets. How many people do you know with an iPhone or Android device? The influx of additional devices such as tablets and ultra-thin laptop computers means that more people are online in more places, more often than ever before. This vastly changes the way businesses can choose to sell their products. Enter the implementation of electronic payments.

 

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Service management scope definition

So, here it is, September, already! Ideally you’re rested from a great summer vacation and ready to dive back into providing or improving your services, or perhaps at least to revisiting how you define the scope of them. With that in mind, let’s take a look at a new publication that may be of some help to you, ISO/IEC 20000-3:2012, which as of August 14, 2012 is now at stage 60.60 (Publication Stage, International Standard published).

 

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Information security guidance

According to Deloitte, IT now plays many fundamental and highly beneficial roles in businesses, including:

 

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Minimizing risk by having the proper insurance coverage and risk management practices

You can purchase business insurance for nearly every operation and risk your business faces. However, navigating the particularities of insuring your organization can seem daunting. Investing in insurance coverage is a necessary part of operating a sound business, whether your organization is for profit or not.

 

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